Privacy Policy

JBS Surveying LTD ("we", "us", "our", or "Company") is committed to protecting your privacy. This privacy policy explains how we collect, use, disclose, and otherwise process your personal data in accordance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

1. Who We Are

Company Name: JBS Surveying LTD
Registered Address: London, UK
Contact: enquiries@jbs-surveying.co.uk | 020 7088 8125
Regulation: RICS Regulated Firm

2. What Data We Collect

We collect personal data only when necessary to provide our surveying services. This includes:

• Contact Information: Name, email address, phone number, postal address
• Property Details: Property address, type, age, tenure, mortgage details (if relevant to the survey scope)
• Survey Information: Survey type requested, inspection date, findings recorded during the survey
• Financial Data: Payment information to process invoices (name, address, bank or card details via secure payment processors)
• Communication Records: Emails, call notes, and correspondence related to your survey instruction
• Technical Data: IP address, browser type, pages visited (via website analytics)

3. Why We Collect Your Data

We process your personal data for the following lawful purposes:

• Contractual Performance: To carry out the survey you have instructed and deliver your report
• Legal Obligations: To comply with RICS regulations, professional standards, and UK property law
• Legitimate Interests: To improve our service, communicate with clients, and manage our business safely and efficiently
• Consent: To send marketing communications (email newsletters, service updates) only where you have explicitly opted in

4. How We Store Your Data

We take data security seriously:

• Encryption: Data transmitted between your browser and our systems is encrypted using SSL/TLS
• Access Controls: Only authorised staff members have access to your personal data
• Retention: Survey records and client information are retained for 6 years (in line with professional indemnity insurance requirements and RICS guidance). You may request deletion sooner where no legal or professional obligation exists.
• Secure Deletion: When no longer needed, data is securely deleted or anonymised

5. Who We Share Your Data With

Your data is shared only where necessary:

• Estate Agents & Solicitors: To arrange inspection access and coordinate with parties to the transaction
• Lenders: Where surveys are required for mortgage purposes (only if you've instructed us to report to your lender)
• Payment Processors: To securely process invoices and payments (we use compliant third-party processors)
• RICS: In the event of a formal complaint, data may be shared with RICS as part of dispute resolution
• Insurance Providers: Your data may be shared with our professional indemnity insurance provider for claims purposes
• Legal & Regulatory Authorities: If required by law (court orders, regulatory investigations)

We do not sell or rent your personal data to third parties for marketing purposes.

6. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data (where no legal obligation requires us to retain it)
• Right to Restrict Processing: Request that we limit how we use your data
• Right to Data Portability: Receive your data in a structured, portable format
• Right to Object: Opt out of marketing communications or certain types of processing
• Right to Withdraw Consent: If you have given consent to marketing, you can withdraw it at any time

To exercise any of these rights, please contact us at enquiries@jbs-surveying.co.uk.

7. Cookies

Our website uses cookies for:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: To understand how visitors use our site (via Google Analytics). These are anonymised and do not identify you personally.
• Marketing Cookies: For retargeting ads (optional – only used with your consent)

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices. Please review their privacy policies before providing your data.

9. Data Protection Officer & Complaints

Data Controller: Joe Weaver, JBS Surveying LTD

If you have concerns about how we handle your data, please contact us first. If we cannot resolve your concern, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

10. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services constitutes acceptance of the updated policy.

11. Contact Us

For any questions about this privacy policy or how we handle your data, please contact: